Refund, returns and shipping policy.
Crockett Family Farms does not offer any returns for any reason, you may cancel your order for a full refund at any time before shipping. A photo is taken of every order before shipment, if you receive a shipment and the wrong product is sent to you, please send us an email, and upon confirming that the pre-shipping photo shows you were sent the wrong product, we will send you the correct product free of charge. Please do not send any products back to us as the package will be refused and returned to sender.
Shipping Policy
*No card transactions for international shipping.
We ship all across the USA to all states where hemp seeds are legal.
We ship in discreet and secure packaging to ensure that all orders arrive safely to our customers doors.
All orders are shipped within 3-7 business days after the order is placed regardless of the postage purchased.
During sales and new product releases the volume of orders can cause the processing time to take up to an additional 7 business days.
If there’s an issue with your order, send us an email at brian@crockettfamilyfarms.com and we will make sure it gets fixed.
Products will be shipped in compliance with all hemp laws and will include a Certificate of Analysis showing that everything contained in the shipment contains less than 0.3% Delta 9 THC Compliant with all State and Federal Hemp Laws.
Shipping is only available in states and countries where hemp is legal.
STANDARD SHIPPING
As soon as the order is dispatched, you will receive a USPS tracking number.
GUARANTEED DELIVERY
For our US customers, we offer “Guaranteed Delivery” for an additional fee.
- Tracked package
- Signature
- Second delivery on failed deliveries*
You can file a claim by sending an email to brian@crockettfamilyfarms.com with your order number if you notice your tracking is delivered but you have not received it.
*If Crockett Family Farms determines deliverability failed due to a non-customer issue, Crockett Family Farms will send a second package.
